ee999's Privacy Policy

1. Introduction and Scope of Policy

ee999 is a trusted online gaming and betting platform that provides services for users in Bangladesh. This Privacy Policy ("Policy") explains how ee999 collects, uses, stores and discloses your personal information through our website, mobile application and all related services ("Platform").

By registering on the Platform or using our services, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our Platform and contact us at [email protected].

This Policy should be read together with ee999's Terms and Conditions and Responsible Gaming policy.

2. Information We Collect

ee999 collects various types of information to provide its services. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you register on our Platform or fill out a form, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment-related information (information linked to bKash, Nagad, Rocket accounts)
• Documents required for identity verification (where applicable)

2.2 Automatically Collected Information

The following information is collected automatically while you use our Platform:

• IP address and device type
• Browser type and version
• Activity logs on the Platform (login time, game play history, transaction details)
• Information collected through cookies and similar tracking technologies
• Geographic location (only with permission)

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, ee999 may verify relevant information through trusted third parties. This information is used only for security-related purposes.

3. Purposes of Using Information

ee999 uses collected information for the following legitimate purposes:

• To create, manage and secure accounts
• To process financial transactions including deposits and withdrawals
• To provide customer support and resolve complaints
• To inform you about relevant promotions, bonus offers and updates
• To ensure responsible gaming and monitor excessive play tendencies
• To prevent fraud, money laundering and other illegal activities
• To improve Platform quality and resolve technical issues
• To comply with applicable laws and regulations

4. Data Storage and Security

ee999 uses industry-standard security technologies to keep your personal information secure. Our data protection measures include:

4.1 Technical Safeguards

• SSL Encryption: All communications on the Platform are secured through 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — it is stored only through a strong hashing algorithm.
• Firewall and Access Control: Only authorized personnel have access to the information they need.
• Regular Security Audits: Our systems are subject to regular security audits.

4.2 Data Retention Period

Your personal information will be stored while your account is active and, after account closure, for the period required by applicable law. Financial transaction data is generally retained for a longer period as it is part of legal and audit obligations.

5. Sharing Information with Third Parties

ee999 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Information required to complete transactions through bKash, Nagad and Rocket is shared with the respective provider.
• Identity Verification Services: Trusted verification services may be used to ensure account security and prevent fraud.
• Legal Authorities: Information may be disclosed to relevant authorities pursuant to a court order or legal obligation.
• Technology Partners: Technology providers used to operate the Platform have limited access to relevant information as necessary.

Any third parties that process information on behalf of ee999 operate under strict confidentiality agreements.

6. Cookies and Tracking Technologies

ee999's Platform uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the Platform — such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help review Platform usage and improve service quality.

You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some features of the Platform.

7. Your Rights

As a user of ee999, you have the following rights:

• Right of Access: The right to request a copy of your stored personal information.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Withdrawal from Marketing Communications: The right to request that you stop receiving promotional emails or messages.
• Objection to Data Processing: The right to object to the processing of your information for specific purposes.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within 30 business days.

8. Protection of Minors' Information

ee999 strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

Age verification during registration is mandatory. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

9. Policy Changes

ee999 may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email or through a notice on the Platform.

The date of each update will be noted at the top of this page under the "Last Updated" section. Continued use of the Platform after a policy change will be considered as your acceptance of the new policy.

10. Contact and Complaints

If you have any questions, concerns or complaints about this Privacy Policy, please contact us. Our data protection team is always ready to answer all your questions.

For more information, visit our About Us and Terms and Conditions pages.